Security Detection :: Alarm Monitoring
Home and business communication technology is changing rapidly. Gone are the days when everyone relied on analog phone lines known as a POTS (plain old telephone service). Alarm systems have adapted to these changes. Advances in technology mean there are now several options for alarm system communications. We offer all the latest technology to keep you connected and protected.
Basic Phone Line Monitoring: During an intrusion, the system uses the analog phone line to connect with our central station and communicate the emergency. This technology has been around for years and is extremely reliable. The disadvantage is many homes and businesses have access to the phone line from the exterior of the structure. If your phone line is cut, the system will not be able to send an emergency signal and there will be no response.
Two-Way Voice Monitoring: Two-way monitoring is the ability for our dispatcher to listen in to your home over an intercom during an alarm event and communicate with the occupants inside. At Procom Security we feel this is a valuable service for medical monitoring. U.L. listed burglary and fire monitoring cannot be 2-way. Many alarm companies sell 2-way monitoring as an upgrade and will promise customers false results such as faster police response in the event of an alarm. While 2-way monitoring may serve customers well in some situations, it is not recommended as the preferred method of monitoring.
Cellular Monitoring: With cellular monitoring, we install a cellular communication device on your security system and the signals transmit wirelessly over the GSM cellular network to our dispatchers. Your alarm system remains fully functional even if your phone line is cut. Many of our customers have disconnected their landline service and use the cellular device as their alarm system’s primary communication method. Recent advances in this technology now allow 2-way voice over the cellular channel.
IP Monitoring: IP Monitoring requires a special control panel with an Ethernet port. The alarm system plugs in directly to your local network router. Alarm signals transmit directly over the Internet to the central station. This type of monitoring can be combined with cellular monitoring or phone line monitoring as a backup.